How To Get A New Child Support Card

The New York Child Support Debit Card

If custodial parents do not enroll in Direct Deposit, they will receive their support payments through the New York Child Support debit card. The debit card can be used anywhere Mastercard® debit cards are accepted.

Bank of America Mastercard®

New BoA debit card

Visit Bank of America's site for information about your new debit card. You will be able to

Use your debit card everywhere Mastercard® debit cards are accepted
Access your child support payments 24 hours a day, 7 days a week
Access your funds at any Bank of America or Allpoint ATM

Questions about the Bank of America Mastercard® debit card

Why should I receive my child support payments by debit card?
What if my card is expiring and I haven't received a new one?
What free services are included with the card?
How can I avoid paying fees to use the card?
What are the fees for using the card?
What if I have questions or problems with my debit card?
What if I can't activate my debit card?
Can I get a statement of charges on my debit card?
How do I report a lost or stolen debit card?
Do I have to accept or use the debit card to receive my payments?
What if I haven't received my card?

Why should I receive my child support payments by debit card?

Receiving your child support payments through the Bank of America Mastercard® debit card offers you important benefits:

No check-cashing fees
Increased security
Faster access to your payments
Flexibility—use the card in stores, online or by phone
Pay bills in person or online
Account information and customer service 24 hours a day, 7 days a week

With the new Bank of America debit card, you also can transfer funds from the card to your bank account. Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option.

back to FAQ

What should I do if my card is expiring and I haven't received a replacement card?

One month before the expiration date (month/year) on the front of your debit card, Bank of America will mail a new card to the address we have on record for you. If your address has changed within the 30 days before the mailing, you may not receive your replacement card. You should call the New York Child Support Debit Card Customer Service Center to request a replacement card: 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).

back to FAQ

What free services are included with the card?

There is no fee for any of these services:

Purchase at merchants (signed, using PIN, online, phone, or mail purchases)
ATM balance inquiries (all ATMs)
Declined transactions (ATMs only)
Teller cash access at financial institutions that accept Mastercard® debit cards
(limited to available balance only)
Online, automated, live or international customer service inquiry
Mobile app: Free download from Apple iTunes® and Google Play^TM
- View your balance and transaction history, suspend or reactivate your card, manage alerts, locate an ATM
Account Alert Service
Online funds transfer
- Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option
Mailed account statement
International transaction fee
Account closure check issuance

back to FAQ

How can I avoid paying fees to use the card?

Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone. There is no fee for a purchase with the card. (Keep in mind the free services included with the card.)

Avoid using the card to withdraw cash at an ATM. If you withdraw cash more than 2 times per calendar month at an in-network ATM (the Bank of America or Allpoint name and logo should be displayed on the machine) or at any out-of-network ATM, you will be charged a fee of 50 cents ($0.50) per transaction. Out-of-network ATMs may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees).

To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose "debit" when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase.

There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo.

back to FAQ

What are the fees for using the card?

There are fees for using the card at any out-of-network ATM, for more than 2 in-network ATM withdrawals per calendar month, for international cash withdrawal, and for replacing the card, as shown in the following table.

ATM Transaction Fees
Bank of America or Allpoint ATM withdrawal (in the U.S)	Two free per month $0.50 thereafter
Out-of-network ATM withdrawal (in the U.S.)	$0.50 per transaction
ATM Withdrawal International (all ATMs outside the U.S.)	$0.50 per transaction
Other Service Fees
Card Replacement (in the U.S.)	No Fee for the first replacement each year $5.00 thereafter
Card Replacement Express Delivery (additional charge)	$12.50 per request

Certain transactions may cause a hold to be placed on your card. Check your Bank of America cardholder letter for details.

back to FAQ

What if I have questions or problems with my debit card?

If you have questions or problems with your New York Child Support Bank of America Debit Card, contact the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-650 outside of the United States).

back to FAQ

What if I can't activate my debit card?

If you are unable to activate your debit card, contact the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).

back to FAQ

Can I get a statement of charges on my debit card?

Yes, you can get a statement from Bank of America or by contacting the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).

back to FAQ

How do I report a lost or stolen debit card?

Contact the New York Child Support Debit Card Customer Service Center at 844-323-7637 (TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).

back to FAQ

Do I have to accept or use the debit card to receive my payments?

We believe the New York Child Support Bank of America Debit Mastercard® offers you important benefits, but if you prefer, you may complete, sign and return a Direct Deposit request form (PDF) to enroll in Direct Deposit at any time.

If maintaining an account for Direct Deposit or using the New York Bank of America debit card presents a hardship to you, you can write a letter to request that your payments be sent by paper check. Send your letter to the following address:
NYS Child Support Processing Center
PO Box 15367
Albany, NY 12212-5367

back to FAQ

What if I haven't received my card?

Call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).

back to FAQ

Bank of America Cardholder information

Cardholder letter
العربية中文AyisyenItaliano한국어РУССКИЙESPAÑOL

Brochure
العربية中文AyisyenItaliano한국어РУССКИЙESPAÑOL

Deposit Agreement
العربية中文AyisyenItaliano한국어РУССКИЙESPAÑOL

EPPICard™ Debit Mastercard®—No longer affiliated with New York Child Support

EPPICard™ holders with a current child support order or arrears owed to them should already have received a new Bank of America debit Mastercard® in the mail. The new Bank of America debit cards began receiving child support payments on June 15, 2017.

As of June 16, 2017, child support debit cards from EPPICard™ issued by Comerica Bank are no longer affiliated with the New York Child Support Program, and the terms and conditions for your EPPICard™ are subject to change by the bank. New or increased fees may apply.

If your EPPICard™ debit card has a balance, you will need to use your available funds until the balance is zero ($0.00). Fees for the EPPICard™ have increased.

The following information applies to the EPPICard™ Debit Mastercard®. These cards stopped receiving payments on June 14, 2017.

How can I check the balance on my EPPICard™?
Can I transfer the balance to the new card?
What are the fees for using the EPPICard™?
What if I have questions or problems with my EPPICard™?
Can I get a statement of charges for the EPPICard™?
How do I report a lost or stolen EPPICard™?

How can I check the balance on my EPPICard™?: Call the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
Can I transfer the EPPICard™ balance to the new card?: No. The balance on your EPPICard™ cannot be transferred to the new card. You can continue to use the EPPICard™ until the balance is $0.00, or you can withdraw the EPPICard™ balance through a bank teller at any financial institution that accepts Mastercard®.
What are the fees for using the EPPICard™?: Fees for the EPPICard™ have increased. For current fee information, call the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
What if I have questions or problems with my EPPICard™?: If you have questions or problems with your New York EPPICard™ Debit Mastercard®, call the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
Can I get a statement of charges on my EPPICard™?: Yes, you can get a statement at www.Eppicard.com or by calling the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).
How do I report a lost or stolen EPPICard™?: Report a lost or stolen card by calling the card issuer toll free at 1-866-461-4093 (collect 801-352-3298 outside the United States).